Wig Galaxy Returns and Exchange Policy

At Wig Galaxy customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly refund the item.

Items must be sent back within 14 business days of receipt in NEW condition. You will be responsible for the postage to return it and after it is inspected we will issue a refund minus the restocking fee.

All the items we sell are in new and unworn condition. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved along with a restocking fee charged to us. Therefore, to maintain our standard of excellent prices and services we charge a restocking fee for the following situations.

Returns and Exchanges: Synthetic hair returns are charged a standard 15% restocking fee. Human hair returns are charged a standard 20% restocking fee. To request information on color exchanges for both synthetic and human hair wigs, please contact us by phone at 813-382-0159.

All returned or exchanged items must meet the conditions below in order to be accepted.

• The hair or structure is not damaged, altered or cut.
• The tags are attached, cardboard supports, and the net (if any) are present and undamaged.
• No perfume, cigarette, or other odors are present.
• The retail box does not have creases, splits or damage of any kind.
• The logo tissue paper is not torn, soiled or excessively crinkled.

If a product is returned to us and has signs of use (does not meet the conditions guidelines) the product will be returned back to you.

Special Considerations:

• The item(s) will be carefully inspected upon return by Quality Control. If it was by our fault that you were sent the incorrect product, defective, or a product that is not accurately depicted on the product page, a restocking fee will not be charged. After the item has arrived back to us please allow 1-2 business days for inspecting and refund to be sent.
• Costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are FINAL SALE.
• Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
• If your purchase was part of a bundle and the bundle products (all items except wig/hairpiece/extensions) are not returned with the wig/hairpiece/extensions, Wig Galaxy will assume you have chosen to keep the bundle products and will withhold retail value of the items.

   Wig Galaxy VIP Royal Members

Save 30% on Every Future Purchase. So much more

Wig Galaxy Treasures your Business!  The Benefits and Reward Program our EXCLUSIVE VIP ROYAL MEMBERS are Extraordinary

For a limited time we are making it so simple to become a VIP Royal Member   

Enroll Now UNTIL APRIL 15th 2018

It's too simple to qualify!  2 Steps

1. You must first purchase $100 or more of anything you want on Wig Galaxy's website.
2. After your $100 or more purchase!  Simply sign up by enrolling in a Wig Galaxy account and ensure you check the box to subscribe as a Wig Galaxy VIP Royal Member 

WIG GALAXY {EXCLUSIVE BENEFITS FOR}

VIP ROYAL MEMBERS

Once a VIP ROYAL MEMBER a eGift Card will be sent directly to your email.

You will be assigned a unique VIP ROYAL MEMBER Discount Code

Then at Checkout simply apply your VIP ROYAL Member Discount Code and SAVE 30% on every purchase with every visit.

AND THERE IS SO MUCH MORE OUR VIP ROYAL MEMBERS RECEIVE:

Exclusive VIP Royal Member Newsletters, Special Email Announcements, Promotions, Free Gifts for Feedback, Additional Promotions, Giveaways, Drop Shipping, Free Shipping, Exclusive Interviews, Podcasts, Videos, Community Forums and so much more!

Here are just some of the details!

• Receive special VIP Royal Member emails previewing you to unseen promotions, new arrivals, clearances, giveaways, special instructional videos with tips and secrets, interviews, including podcasts and more
• VIP Royal Members are the first to learn about exclusive offers, events, training, access to our newest products, new brand releases, new collections , yet to be launched.
• And as VIP Royal Members  you will be the first to receive not only the deepest discounts with savings nowhere else in the industry that is guaranteed but much more. 
• Benefits will vary and may include either FREE Shipping or Drop Shipping  layaway programs, additional savings, free gifts or discounts for our referral programs and many other options
• Plus because you have an account set up with Wig Galaxy it is just a matter of several clicks and all of the Exclusive VIP Royal Member Benefits are already in place so the process of purchasing, placing codes, tracking the status of your order, price match guarantees that will save you 100% of the difference if within 10 days of your purchase you find another supplier that can beat our price.   
• No hassle return policy or exchange.
• Live support for superior service, and many other proprietary methods Wig Galaxy has implemented to proactively ensure all expectations are met and exceeeded

As a FREE Wig Galaxy VIP Royal Member every order placed will be tracked within your account so you can easily see and organize any current or past orders, and store your payment methods securely and encrypted. 

There are many more benefits and you will receive as all the details will be included with your the first email you receive as a VIP Wig Galaxy Royal Member

As a Wig Galaxy VIP Royal Member.  There are many other incredible benefits purposefully not listed here.

WHY AND HOW CAN WIG GALAXY DO ALL THIS FOR THEIR CLIENTS?

Let's consider 99% of businesses fail within the 5 five years

Wig Galaxy has been in business for 35 years, and we are THRIVING?   How is this possible?

Our secret is simply begins with our greatest pleasure is that all of WIG Galaxy proactively goes well beyond normal expectations and there's an epic reason why. 

People make or break companies and for us it's not just about business we developed our own culture that encourages and rewards creativity. 

Wig Galaxy considers and treats all of our clients, partners, distributors and equally as important our employees as family.  THAT MAKES ALL THE DIFFERENCE!

• THE REASON WE PROVIDE SO MANY BENEFITS  TO OUR EXCLUSIVE VIP ROYAL MEMBERS IS YOU ARE THE MOST LOYAL CUSTOMERS HELPING US BE BETTER EVERY DAY. 

• VIP ROYAL MEMBERS PURCHASE MORE PRODUCTS, MOST OFTEN AND CONTRIBUTE IDEAS AND WE TRULY LISTEN AND VALUE YOUR FEEDBACK AS DELIVERING WHAT YOU WANT ALLOWS US TO BE HERE

OUR MISSION IS TO PROVIDE YOU AN IMMERSIVE BUYING EXPERIENCE AT A VALUE THAT CAN NOT EVEN BEGIN TO BE MATCHED BY ANY OTHER SUPPLIER AND A PART OF OUR FAMILY.  

•  VIP ROYAL MEMBER ARE OUR MOST CLOSEST BUSINESS FAMILY MEMBERS AND WITHOUT YOU WIG GALAXY COULD NOT HAVE SURVIVED FOR 35 YEARS LET ALONE HAD THE LUXURY OF THRIVING.
• IT IS OUR SPECIAL PRIVILEGE AND HONOR TO BE POSITIONED TO OFFER OUR VIP ROYAL MEMBERS SO MANY BENEFITS THIS INDUSTRY CAN NOT EVEN CONSIDER.  BUT YOU DESERVE THE BEST AND THAT IS WHY YOU ARE A VIP ROYAL FAMILY MEMBER. 

Perhaps you are new to Wig Galaxy and are considering becoming a FREE VIP ROYAL MEMBER?

We pledge to you that not only will we meet but far exceed your expectations in every possible ways you can imagine. 

We are very confident that soon you will  appreciate being a VIP Wig Galaxy Royal Member, as we metaphorically roll the red carpet out for you in unimaginable ways. 

Welcome aboard and we know you will truly love our Wig Galaxy VIP Membership.  We are so grateful to have you.

Create a Wig Galaxy VIP Account